WFR strives to ensure we consult with our customers
and ensure the right products are ordered each time. At WFR, we want to
ensure our customers are supplied the right equipment for every need. If
you have received the wrong product or need to change your orders,
please contact us within 30 days for an exchange. In order for us to
properly process your request, please contact WFR at 1.800.561.0400
prior to sending us your product, as we require a CRF number to process
any returned item.
The following conditions need to be met in order for WFR to accept a return:
The product must be in the original packaging and in the original condition
The product must be returned within 30 days of ship date
A CRF Number must be issued prior to return and can be provided by calling 1.403.279.0400 or 1.800.561.0400
A minimum 15% restocking and handling fee will be
charged to the customer. The customer is responsible for the shipping
and freight costs associated with the return. Once the item is received
at WFR Calgary Office it will be evaluated and processed. If deemed
applicable, WFR will reimburse the fire department for the value of the
product and freight costs associated with the return.
Please note: WFR cannot accept returns on custom
orders, and cannot guarantee every product will be eligible for return.
However, we will do our best to accommodate our customers’ needs when
Use our Return Form and we will send you an appropriate shipping label.