WFR strives to ensure we consult with our customers and ensure the right products are ordered each time. At WFR, we want to ensure our customers are supplied the right equipment for every need. If you have received the wrong product or need to change your orders, please contact us within 30 days for an exchange. In order for us to properly process your request, please contact WFR Return agent at [email protected] prior to sending us your product, as we require a RMA number to process any returned item.
The following conditions need to be met in order for WFR to accept a return:
The product must be in the original packaging and in the original condition
The product must be returned within 30 days of the ship date
A RMA Number must be issued prior to return and can be provided by using the form below to complete the required information
A minimum 15% restocking and handling fee will be
charged to the customer. The customer is responsible for the shipping
and freight costs associated with the return. Once the item is received
at WFR Warehouse it will be evaluated and processed. If deemed
applicable, WFR will reimburse the fire department for the value of the
product and freight costs associated with the return.
Please note: WFR cannot accept returns on custom
orders, and cannot guarantee every product will be eligible for return.
However, we will do our best to accommodate our customers’ needs when
Use our Return Form to get the required RGA before you send the product back